Refund policy
Return Policy
At Casting Crew, we want you to love your gear. If you're not completely satisfied with your purchase, we're here to help.
Returns
We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.
To be eligible for a return, your item must be:
- Unworn and unused
- Free of stains, odors, or damage
- In its original packaging with tags attached
- Accompanied by proof of purchase
A $7.00 flat return shipping fee will be deducted from your Casting Crew Credit when your return is processed.
To start a return, email castingcrewclothing@gmail.com with your order number and the reason for your return. If your return is approved, we'll send you a prepaid return shipping label along with instructions for returning your item.
Returns sent without first requesting a return will not be accepted.
All returned items are inspected upon arrival. Items that show signs of wear, washing, damage, or are otherwise ineligible for return may be sent back without Casting Crew Credit being issued.
Casting Crew Credit
Once your return has been received and approved, you'll receive Casting Crew Credit for the value of your returned item, minus the $7.00 return shipping fee.
Casting Crew Credit never expires and can be used toward any future purchase on our website.
We do not offer refunds to the original payment method except when:
- We sent you the wrong item.
- Your item arrived damaged or defective.
Original shipping charges are non-refundable.
Exchanges
We currently do not offer direct exchanges.
If you'd like a different size or color, simply return your item for Casting Crew Credit and place a new order using your credit once your return has been processed.
Wrong Shipping Address
Please double-check your shipping address before placing your order.
If you entered an incorrect address, contact us immediately at castingcrewclothing@gmail.com. Orders are processed quickly, and while we'll do our best to update your address before fulfillment, we cannot guarantee changes once an order has been processed or shipped.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery at castingcrewclothing@gmail.com with your order number and photos of the issue. We'll make it right by providing a replacement or a full refund at no additional cost.
Lost or Stolen Packages
Casting Crew is not responsible for packages marked as delivered by the shipping carrier.
If you believe your package has been lost or stolen, we recommend contacting the shipping carrier first. If you need assistance, we're happy to help however we can.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Sale or clearance items
- Gift cards
- Personalized or custom products
Order Cancellations
Orders may only be canceled before they have been processed for shipment.
Once an order has entered fulfillment, we are unable to cancel or modify the order.
Questions?
If you have any questions about our return policy, we're always happy to help.
